Return and Refund Policy

At Chef Basket, we prioritize customer satisfaction and aim to ensure you have a seamless shopping experience. Our Refund and Return Policy outlines the terms under which you may request a return, exchange, or refund for your purchase. By using our services, you agree to comply with the conditions below. 

1. Eligibility for Returns
You can return a product if it meets the following conditions:  
- The item was purchased directly from Chef Basket (online or via our customer service team).  
- The return request is made within 24 hours of delivery.  
- The product is unused, undamaged, and in its original packaging with all tags, labels, or accessories intact.  

Non-Returnable Items:
- Perishable goods, such as fresh produce, frozen foods, and baked items.  
- Customized or personalized products.  
- Items marked as "final sale" or "non-refundable" at the time of purchase.  


2. Conditions for Refunds
Refunds are available under the following circumstances:  
- The item was defective or damaged upon delivery.  
- An incorrect item was delivered.  
- The order was canceled prior to shipping.  

Refund Exceptions:
- Refunds are not provided for delays caused by external factors such as courier issues, natural events, or other circumstances beyond our control.  
- Refunds for items returned due to customer error (e.g., ordering the wrong product) may incur a restocking fee of **[Insert Fee Percentage or Amount]**.  


3. Return Process 
To initiate a return, please follow these steps:  
1. Contact Us:
   - Email: [info@chefbasket.ng](mailto:info@chefbasket.ng)  
   - Phone: +2349060280425  
   Provide your order number, a detailed description of the issue, and pictures (if applicable).  

2. Approval:
   Once we review your request, we will confirm if the return is eligible. Approved returns must be shipped back to us or scheduled for pickup (where applicable).  

3. Return Shipping: 
   - For items delivered incorrectly or damaged, Chef Basket will cover the return shipping costs.  
   - For other returns, customers are responsible for shipping costs.  

4. Inspection and Processing: 
   Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Refunds or exchanges will be processed once the inspection is complete.  


4. Refund Methods
Refunds will be processed using the original payment method. The timeline for refunds is as follows:  
- Bank Transfers or Debit/Credit Card Payments: Refunds will be processed within 2–14 business days.  
- Wallet Credit: Instant credit is provided for eligible orders if requested.  


5. Exchanges
If you prefer an exchange instead of a refund:  
- Contact us within **[Insert Number] days** of delivery to initiate the exchange process.  
- Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.  


6. Cancellations
- Orders may be canceled before they are dispatched. Contact us as soon as possible to request a cancellation.  
- For prepaid orders, a full refund will be issued if the cancellation request is approved.  


7. Damaged or Defective Items
If you receive a damaged or defective product:  
- Notify us immediately upon delivery.  
- Provide clear photos of the damaged item and packaging for verification.  
- Chef Basket will arrange a replacement or refund at no additional cost.  


8. Important Notes 
- Refunds and exchanges are processed only for purchases made through official Chef Basket channels.  
- Chef Basket reserves the right to reject refund or return requests that do not meet the criteria outlined in this policy.  


9. Contact Information 
For any questions or concerns regarding our Refund and Return Policy, please reach out to us:  
- Email: [info@chefbasket.ng](mailto:info@chefbasket.ng)  
- Phone: +2349060280425, Whatsapp: +2349014857257
- Office Hours: Monday–Saturday, 9:00 AM – 6:00 PM; Sunday, 10:00 AM – 6:00 PM  

We value your feedback and are here to assist you in every way possible. Thank you for choosing Chef Basket!